1. Eligibility Criteria
To be eligible for a return and refund, the following conditions must be met:
- The item must be in its original condition, unused, and undamaged.
- The return request must be initiated within 7 days of receiving the product.
- The item must be returned in its original packaging, along with any accessories, manuals, or documentation that were included with the purchase.
2. Return Process:
If you wish to return an item, please follow these steps:
a. Initiate Return Request: Contact our customer support team within 7 days of receiving the product to request a return. You can reach out to us via email, phone, or live chat to initiate the return process. Please provide your order details and the reason for the return. Return will be accepted within 2 days and processed within 2 days .
b. Return Authorization: Once your return request is received and approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item. Please ensure that the RA number is clearly marked on the outside of the package to expedite the processing of your return.
c. Package the Item: Carefully package the item to prevent damage during transit. Include all original packaging, accessories, and documentation provided with the product. Securely seal the package and affix the RA number on the outside.
d. Ship the Item: Arrange for the return shipment of the item using a reliable shipping carrier of your choice. You will be responsible for covering the return shipping costs unless the return is due to our error or a defective product.
3. Inspection and Approval:
Upon receiving the returned item, our team will inspect it to ensure that it meets the eligibility criteria for a refund. If the item is deemed eligible, we will proceed with the refund process. Please note the following:
- Refunds will be issued in the original form of payment used for the purchase.
- The refund amount may be subject to deductions for any applicable restocking fees, return shipping costs, or damages incurred during transit.
4. Refund Processing Time:
Once the return is approved , refund will be processed and credited you within 7-10 business days, depending on your payment method and financial institution. We will notify you via email once the refund has been processed.
7. Customer Satisfaction Guarantee:
At Mokrushi Unnayana Pratisthan Private Limited, your satisfaction is our top priority. If you are not completely satisfied with your purchase for any reason, please don't hesitate to contact us. We are dedicated to providing exceptional customer service and will work tirelessly to address any concerns or issues you may have.
Policy Updates
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes to our policy will be reflected on this page, and we encourage you to review it periodically for updates. By continuing to use our website and services, you acknowledge and agree to abide by the most current version of this policy.
Thank you for choosing Mokrushi Unnayana Pratisthan Private Limited. If you have any further questions or require assistance regarding our return and refund policy, please feel free to contact our customer support team. We are here to help and ensure that your shopping experience with us is hassle-free and enjoyable.
MANAGED BY - MOKRUSHI UNNAYANA PRATISTHAN PRIVATE LIMITED